Refund policy

At Cardoutlet, we want you to be completely satisfied with your purchase. Because our items are greeting cards and paper stationery meant for special occasions, please review our return and refund guidelines below.

1. Eligibility for Returns & Refunds

Due to the personal and seasonal nature of greeting cards, we handle returns on a case-by-case basis. To be eligible for a return or refund:

  • Your item must be unused, in the same condition that you received it, and in its original packaging.

  • Requests for returns or refunds must be made within 14 days of receiving your order.

  • Proof of purchase (such as your order number or confirmation email) is required.

2. Damaged or Defective Items

We take great care in packaging your stationery securely, but accidents can happen during transit. If your order arrives damaged, defective, or incorrect:

  • Please contact us within 7 days of delivery at info@cardoutlet.shop.

  • Include your order number and clear photos of the damaged items or packaging.

  • We will gladly send a replacement or issue a full refund for the affected items.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized orders (such as cards printed with personalized messages or names).

  • Gift cards or digital products.

  • Sale or clearance items.

4. Refund Process

Once your return request is reviewed and approved:

  • We will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5 to 10 business days, depending on your bank or credit card issuer).

5. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item, unless the return is a result of our error (such as receiving an incorrect or defective item).

  • Shipping costs are non-refundable.

Questions?

If you have any questions about our return policy or need assistance with a return, please reach out to us at:

Store Name: Cardoutlet

Email: info@cardoutlet.shop

Address: 4655 West Mineral Drive #738, Littleton, CO 80128